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GenTech Scientific, Inc.

 
GenTech Scientific, Inc. began in 1995 as a GC/MS service company and quickly became known throughout the mass spec community for the excellent quality of its service and the high integrity of its staff. As GenTech evolved into analytical instrument refurbishment, its reputation for reliable service and honesty remained the cornerstone of the company.
Address: Arcade, NY, 14009    
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Website: GenTech Scientific, Inc.
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GenTech Scientific, Inc.
GenTech Scientific, Inc.
With more than 100 combined years of laboratory and field service experience, the GenTech service organization supports a full one (1) year warranty on all GenTech Certified instruments. Our dedication to customer satisfaction includes a sixty (60) day warranty on service, whether performed at your location or at the GenTech Scientific Technical Facility. GenTech sells to countries throughout the world, and its extensive service area encompasses the United States, Canada, Central America, South America, Poland and the United Kingdom.
The Value of Experience
Since its beginnings in 1995, GenTech Scientific has expanded its sales and service field to encompass 40,000 satisfied customers world-wide. The staff at GenTech Scientific has been listening to customers’ unique needs and has been working hand and hand to meet them for 10 years.
Outstanding Customer Service
GenTech Scientific prides itself in the high integrity of its employees who are committed to excellence. Our friendly customer service team puts the customer first as they enact GenTech Scientific’s mission statement “to excel as a service provider” and as a “corporate citizen.” The GenTech Scientific staff is always just an e-mail or phone call away, ready to answer your questions and provide after-sales service.
Expert Technical Support
To meet each customer’s unique service needs, GenTech Scientific employs full-time service engineers with over 150 combined years of laboratory and field service experience. In addition, a number of our engineers hold degrees in chemistry and have previous employment experience with laboratories, so they know what an analytical lab needs to get the job done. GenTech Scientific engineers have the expertise to not only install the instrument in your lab but to also provide you and your operators with familiarization training.
Service Info
In-Shop Repair: Our well-equipped and fully-staffed repair shop in our Arcade, NY, headquarters is available to perform expert repairs on most GC, GC/MS, LC and LC/MS systems and accessories. We offer a sixty (60) day warranty on bench repairs.
On-Site Repair: GenTech's strategic alliances with nationwide service organizations enable us to provide excellent service to labs throughout the US, Canada, Mexico and the Caribbean. We offer a sixty (60) day warranty on repairs we perform on your equipment.
Warranty Repair: All GenTech Certified equipment comes with a full one (1) year warranty. Warranty repairs may be performed on-site or in-shop, depending on the nature of the problem.
Reliable Packaging and Delivery
We know that we deal with sensitive instruments, so we do our best to make sure your product will not be scratched or damaged during the delivery process. GenTech Scientific custom-builds crates to protect your purchase, and we arrange delivery through reputable shipping companies or personally hand-deliver the instrument to your lab.


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Address and Phone Number
23 Mill St. Arcade, NY, 14009

Website: GenTech Scientific, Inc.  Its reputation for reliable service and honesty remained the cornerstone of the company.

 
See also related Categories: Medical Supplies & Equipment,

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